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Returns

Returns Policy
Spences Menswear aims to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.

 If any Goods purchased have faults when they are delivered, the Purchaser should contact William Spence & Co within 30 days to arrange return.  William Spence & Co is responsible for paying shipment costs.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded along with all postage costs through the payment method used when the Goods were purchased.

 If any Goods develop faults within their warranty period, the Purchaser is entitled to a repair or replacement under the terms of that warranty.

 If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged.  In any event, such damage should be reported to Spences Menswear within 30 days and arrange return.  William Spence & Co is responsible for paying shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded along with all postage costs through the payment method used when the Goods were purchased.

If the Goods have been dispatched or have reached you, but the Purchaser decides that they are no longer required, the Goods can be returned to Spences Menswear within 30 days of receipt.  Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Spences Menswear.  The Purchaser is responsible for paying shipment costs if Goods are returned for this reason.

 If the Purchaser wishes to return Goods to Spences Menswear for any of the above reasons, please send your details through the Contact Us link  to make the appropriate arrangements.

Spences Menswear reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.  Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

Any use or enjoyment that you may have already had out of the Goods;

Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;

Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.

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